BUKAAH Privacy Policy

Last updated: February 10, 2026

This Privacy Policy describes how BUKAAH (“BUKAAH,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit, use, or make a purchase through the BUKAAH mobile application or website (collectively, the “Platform”).

WHAT PERSONAL INFORMATION WE COLLECT

Device Information

When you visit or use the Platform, we automatically collect certain information about your device, including:

  • Web browser type
  • Mobile device type and operating system
  • IP address
  • Time zone
  • Cookies and similar tracking technologies
  • Referring URLs
  • Pages viewed and interactions with the Platform

We refer to this automatically collected information as Device Information.

We collect Device Information using:

  • Cookies
  • Log files
  • Analytics tools (such as Google Analytics)
  • SDKs used in mobile applications

Order & Account Information

When you create an account, place an order, or attempt to make a purchase, we collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Delivery or pickup address
  • Order details (products, quantities, prices)
  • Payment method information (processed securely by Stripe; BUKAAH does not store full credit card numbers)
  • Order history
  • Communications with merchants or customer support

We refer to this as Order Information.

SMS & Communication Data

If you opt in to receive SMS notifications:

  • We collect and store your phone number
  • Consent timestamp and opt-in method
  • SMS delivery and interaction records

SMS consent is collected through an explicit opt-in checkbox and is not pre-selected. SMS consent and phone numbers are not shared, sold, rented, or disclosed to third parties for marketing purposes.

Additional Information We May Collect

  • Meal and recipe preferences
  • Saved recipes or favorites
  • Location data (if enabled)
  • Merchant interactions
  • Customer support messages

Definition of Personal Information

“Personal Information” includes Device Information, Order Information, SMS data, and any information that identifies or can reasonably be linked to an individual.

HOW WE USE YOUR PERSONAL INFORMATION

We use Personal Information to:

Fulfill Orders & Provide Services

  • Process and authorize payments
  • Confirm product availability
  • Arrange delivery or pickup (including sharing necessary details with DoorDash solely for order fulfillment)
  • Send order confirmations and updates

Communicate With You

  • Respond to customer support inquiries
  • Send transactional notifications (order status, account updates)
  • Send service-related messages

Improve & Optimize the Platform

  • Analyze usage patterns
  • Improve Smart Recipe recommendations
  • Detect and prevent fraud
  • Maintain platform security

Marketing Communications

We may send marketing emails or promotional notifications only if you have opted in.

You may opt out at any time. We do not sell or share your personal information for third-party marketing.

SHARING YOUR PERSONAL INFORMATION

We do not sell, rent, trade, or share your personal information with third parties for marketing purposes.

We only share personal information in the following limited circumstances:

Service Providers (Operational Only)

We share necessary information with service providers strictly to operate BUKAAH, including:

  • Stripe (payment processing)
  • DoorDash (delivery fulfillment)
  • Cloud hosting providers
  • Infrastructure and security providers
  • SMS providers (such as Twilio) for transactional messaging

These providers are contractually obligated to use your information only to perform services on our behalf and not for their own marketing or resale.

SMS Compliance Notice

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All SMS consent data is used exclusively for BUKAAH communications and is not sold or shared.

Analytics

We use Google Analytics to understand how users interact with the Platform. Google may process certain device information as described in its own privacy policy:

https://policies.google.com/privacy

We do not share personal contact information with analytics providers.

Legal & Compliance

We may disclose personal information if required to comply with law or regulation, respond to lawful requests, or protect our rights, property, or users.

BEHAVIORAL ADVERTISING

BUKAAH does not sell your personal data to advertising networks.

If we use advertising tools in the future, they will comply with applicable privacy laws and provide opt-out mechanisms.

You may opt out of Google advertising personalization here: https://adssettings.google.com

YOUR RIGHTS

California Residents (CCPA/CPRA)

You have the right to:

  • Request access to your personal information
  • Request deletion of your personal information
  • Request correction of inaccurate information
  • Request information about data collection and sharing

We do not sell personal information.

European Residents (GDPR)

You have the right to:

  • Access personal information we hold
  • Request correction or deletion
  • Object to processing

Your data may be processed in the United States.

DATA RETENTION

We retain personal information only as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements.

  • Order records may be retained for accounting and regulatory compliance.
  • SMS opt-in records are retained for compliance purposes.

MINORS

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updates will be posted with a revised “Last updated” date.

CONTACT US

If you have questions about this Privacy Policy, please contact:

BUKAAH

📧 privacy@bukaah.com

🌐 https://www.bukaah.com